Payment

• Payment Providers

  For your information, at Bags Of Love, we use Adyen & Paypal as payment providers. It doesn’t mean that you need to have/create an account with either of them.

  Paypal Transaction numbers are currently made of 17 digits only such as 45L000000Z0000000

• Debit/ Credit Card is not working

  In rare cases your payment might not process properly. There can be various reasons for this. Please check:

  • Correct billing address => you can select a different delivery address during checkout
  • Is your card accepted on our website => logos showing on the payment page
  • Can you make purchases online => check with your bank
  • You are rarely making purchases online => inform your bank about this purchase

  
  

  What to do if your card is denied even though these elements are correct?

  • If you have a Paypal Account, please use your paypal account or a friend’s.
  • Use the “Alternative Credit / Debit Card” option on the payment page

• Funds were taken from your account

  • Order not concluded but you still received a Worldpay or Paypal email with a transaction number: 
  • please contact us and provide us with the Worldpay or Paypal transactions number plus your pre-order number.
  • Worldpay Transaction numbers are currently made of 10 numbers only such as 3371000000
  • Paypal Transaction numbers are currently made of 17 digits only such as 45L000000Z0000000
  • Any other transaction number provided by your bank cannot be matched with our payment providers and so cannot be used to track any payment. Please provide only Paypal or Worldpay transaction numbers.

  
  

  • Order not concluded and you tried to pay several times unsuccessfully. Your “online banking” summary page shows the funds were taken:
  • As the order is not concluded we have not received the funds.
  • Our payment provider has first authorized the order and then refunded it straight away (for various reasons such as wrong billing address, name not matching or even unknown reasons).
  • Once a payment has been rejected by either of our payment providers, the funds are sent back automatically. At that point they will show as if they were taken from your “online banking” summary however they will not show as taken in your transactions (if they do provide us with screenshots and the transaction numbers). This is normal.
  • It is for your bank to process these transactions as fast as they can. This automated process usually takes 3-5 working days on average. We do not hold any influence over this.

  
  

  • Your bank contacted you and gave you transactions numbers:
  • These are usually the bank’s own transactions numbers and cannot be used to track a payment with either payment providers (see further up for Worldpay and Paypal transaction number types)
  • Once a payment has been rejected by either of our payment providers, the funds are sent back automatically. The funds will then show as if they were taken from your “online account summary” however they will not show in your transactions as taken. This is normal.
  • It is for your bank to process these transactions as fast as they can. This automated process usually takes 3-5 working days on average. We do not hold any influence over this.

• How to convert to your own currency

  Our US website www.bagsoflove.com is in US Dollars $. All prices show in dollars on all our pages.
  If you are based in the UK, we advise you to order from our UK website https://www.bagsoflove.co.uk/ 
  If you are based in Canada, we advise you to order from our Canadian website https://www.bagsoflove.ca/
  
  
  If you pay in a different currency due to your country, your bank will automatically convert to your currency.
  
  
  You can find updated conversion rates on the internet which should roughly match the price in £ (we do not guarantee or take responsibility over these exchanges rates).