Service Terms and User Agreement

Our Commitment: We are here to help you create something brilliant. While legal terms can feel daunting, you will find us a capable, fair, and amenable organization to work with. These terms protect both of us — please read them carefully.

Please note: We include duties and taxes in the displayed price so your order arrives with no additional fees. Customers can choose to opt out and pay directly if preferred.

Company Details:
Contrado Imaging Ltd — a company registered in England and Wales, operating contrado.com for US and international customers.

Registered Office:
Office 015, 30 Great Guildford Street, Borough, London, SE1 0HS, United Kingdom

Trading & Production Address:
Contrado Imaging Ltd
Unit 6, Space Business Park, Abbey Road, Park Royal, London, NW10 7SU, United Kingdom
UK Company No. 04666562 UK VAT Number: GB 809656889

Brands and Sites operated by Contrado Imaging Ltd:
Contrado (contrado.co.uk, contrado.com, and all regional variants), Bags of Love (bagsoflove.co.uk, bagsoflove.com, and all regional variants), Photo Canvas, In Good Face, Sublicity, Photo Blanket, Scarves on Demand, Puzzle on Demand, Photo Cushions, Custom T-Shirt, and any other websites or applications operated by Contrado Imaging Ltd from time to time (collectively, the “Sites”).

These Terms and Conditions apply to all Sites operated by Contrado Imaging Ltd. References to “we”, “us”, “our”, or “Contrado” mean Contrado Imaging Ltd. References to “you” or the “User” mean any person who accesses, uses, or registers on any of our Sites.

PART A — GENERAL TERMS

Acceptance of Terms
- The following terms and conditions (the “Agreement”) govern all use of our Sites and the services available on or through our Sites (together, the “Service”).
- The Service is offered subject to your acceptance, without modification, of all terms and conditions contained herein and all other operating rules, policies, and procedures published from time to time on our Sites — including, without limitation, our Shipping Policy, Returns Policy, and Privacy Policy.
- Do not use our Sites if you do not agree with this Agreement. By using our Sites, registering an account, or placing an order, you accept that you are entering into a contract with us under these Terms.
- Persons who register establish an “Account” and become “Users”. Visitors who do not register but nevertheless use our Sites affirm that they are bound by these Terms each time they access our Sites.
- Age requirement. Only persons aged sixteen (16) years or over may agree to these Terms and use our Sites or services. If you are under 18 and registering a wholesale or business account, you must have the consent of a parent or legal guardian.
- Wholesale and business accounts. Wholesale accounts are classified as “business” accounts, not “consumer” accounts. Business account holders are not entitled to consumer protections under the Consumer Rights Act 2015 or equivalent consumer legislation. The distinction between consumer and business rights is set out where relevant throughout these Terms.
Modifications
- We may modify these Terms at any time. Contrado reserves the right, at its discretion, to modify this Agreement, fees, charges, terms, or any site content at any time.
- Modified terms will come into effect as soon as they are posted on the relevant Site. Continued use of the Service after such posting constitutes your acceptance of the modified terms.
- You are responsible for reviewing and becoming familiar with any modifications. We will use reasonable efforts to notify registered Users of material changes to these Terms via email or site notice.
Designs, Images, and Content
- You may submit, transfer, or upload digital designs, images, pictures, data, text, photographs, graphics, messages, or other material (the “Content”) to our Sites.
- Your intellectual property. You retain all intellectual property rights, including copyright, to Content that you upload to our Sites or send to us. By uploading Content, you grant us a license to use, reproduce, modify, print, transmit, and distribute that Content solely as necessary to provide the Service.
- Your representations. By uploading Content, you confirm that:
  (a) you own the Content or have all necessary rights, licenses, and permissions to use it and to authorize us to use it in accordance with these Terms;
  (b) the Content does not infringe any copyright, trademark, or other intellectual property right of any third party;
  (c) the Content does not violate any person’s privacy or data protection rights; and
  (d) you have the right to depict any person who appears in the Content and to authorize its subsequent use; and
  (e) the Content does not misrepresent your identity or impersonate any person, and does not contain personally identifying information about another person without their written approval.
- Prohibited Content. You must not upload, email, or order products containing Content that:
  (a) is pornographic, obscene, indecent, or offensive;
  (b) promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age, or incites hatred or violence;
  (c) is blasphemous, defamatory, or otherwise actionable;
  (d) depicts or promotes any criminal act;
  (e) infringes any copyright, trademark, or other intellectual property right; or
  (f) breaches any applicable law, regulation, or legislation.
- We may, without notice and at our sole discretion, delete or remove any Content that breaches these Terms, refuse to provide services to anyone who breaches these Terms, and contact law enforcement authorities if we believe anything unlawful has occurred.
- Monitoring limitation. Although we prohibit the upload of Content that violates these Terms, we cannot control, monitor, or pre-screen all Content uploaded to our Sites. We may without notice delete any Content which appears to breach these Terms or prevent access to any service which includes such Content.
- Image quality. You accept that a design or photograph, when enlarged, may lose some definition and that color variation may occur in finished products. We may apply standard techniques to improve image quality (such as removal of red-eye, brightness adjustments, and detail enhancements) but are not obliged to do so.
- Backups. You are solely responsible for maintaining backup copies of all Content provided to us. We will not be responsible for loss of, deletion of, or corruption of any Content.
- Gallery display. Content uploaded by you which is turned into a custom product may, subject to these Terms, be made available for viewing to other users of our Sites in our gallery, only with your express permission.
Orders and Pricing
- Order accuracy. You are responsible for ensuring that all details submitted at checkout are accurate and complete, including: name, address, contact details, email address, payment details, product size, specifications, and any uploaded Content.
- Order acceptance. Once you have placed an order, it will not be treated as accepted until you receive confirmation from us (by email or on-screen). The decision to accept any order is at our discretion. We may, at our sole discretion, refund all or a proportion of payment made in respect of an order but reserve the right to charge in full as if the products had been dispatched.
- Pricing. Prices are displayed on our Sites and may change at any time at our sole discretion. Changes will be reflected on the relevant Site. Shipping costs are shown separately.
- Offer codes. Promotional offer codes may be published from time to time. Unless otherwise specified:
  (a) offer codes are valid for online orders only;
  (b) a maximum of one offer code may be used per order;
  (c) shipping and handling charges still apply; and
  (d) additional conditions may apply as published with the relevant code.
- Student discounts. Student discount terms, eligible products, discount rates, and exclusions are published on the relevant student discount page of our Sites and may change from time to time. Current standard rates include a Shopping Student Discount (applied sitewide) and an Academic Student Discount (applicable to selected product categories such as fabrics, labels, and transfer paper). Students must provide a valid student ID card with a visible expiry date (or supporting documentation) and must be logged into their account for the discount to apply. For Student Discount orders, the minimum cart value is $20 (excluding delivery). Discounts cannot be applied retroactively. Student discounts cannot be combined with other promotional codes.
- Retrospective discounts. We are unable to apply any discount or promotional code retroactively to a placed order.
Changes to Orders and Cancellations
- Within 30 minutes. We wait 30 minutes after you place your order before we begin production. During this period, you may contact us via live chat to edit or cancel your order. A full refund will be provided if you cancel within this window. If at any point within these 30 minutes you proceed with your order by using the “Check Design” function, this constitutes confirmation that you are satisfied for production to proceed, and further edits, changes, or cancellations will not be possible.
- After 30 minutes. Every product is handmade and personalized to your order. Once production begins, we have invested materials, ink, transfer paper, and workforce time specifically for your order. Changes to your order after this point are not possible. If you wish to cancel after 30 minutes, a mandatory 20% charge will apply to cover materials and production costs already incurred.
- Design adjustments. We may exercise reasonable discretion to edit images to fit and achieve the best results. We are not obliged to make such adjustments and do so without liability.
- Additional charges. Any changes to your order that we agree to accommodate may incur additional fees. We will contact you to arrange payment before proceeding.
- Design queries. We may contact you via email or phone to query, change, or confirm your designs before production. If you do not respond, this may cause delay. We are not obliged to contact you about your order during production.
Production
- Production times are estimated timelines and do not guarantee that products will be produced or shipped by a specific date. We will use reasonable efforts to meet stated timelines.
- All product sizes are expected to be accurate, but due to the nature of handmade, one-of-a-kind custom products, marginal size differences may occur compared to sizes quoted on our Sites.
- Promotional images of our products are good likenesses of what we produce. We do not warrant that the final product will be identical to website images. Products may incorporate improvements not visible in promotional photographs.
- We reserve the right, at our sole discretion, to substitute materials or adjust product design to accommodate production considerations, including supply or stock shortages, provided the substitution does not materially reduce the quality or appearance of the product.
Delivery
- For full delivery information, please see our Delivery Information page.
- Delivery times are stated in good faith as estimated timelines. We do not guarantee delivery by a specific date. Over 96% of our products are delivered within quoted timelines.
- Risk of loss. For consumer orders, risk of loss or damage passes to you upon delivery. If we arrange a courier, we remain responsible until the product is delivered to your specified address (or a safe place / neighbor as agreed with the courier). For business/wholesale orders, risk passes upon dispatch from our premises.
- International shipping. All products are handmade at our factory in London, UK and shipped internationally. For orders placed via contrado.com, we include duties and taxes in the displayed price so your order arrives with no additional fees. You may choose to opt out and pay duties directly if preferred. Customs regulations may change from time to time, and certain shipments may be subject to additional customs processing beyond our control.
- Failed delivery. If delivery cannot be completed due to incorrect address details provided by you, or if you fail to collect a parcel from a collection point within the carrier’s stated timeframe, we may charge for re-delivery or treat the order as returned.
Returns, Refunds, and Consumer Rights
- Non-personalized products (consumer orders). Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your purchase of a non-personalized product within 14 days of delivery, without giving a reason. You must notify us of the cancellation and return the unused product within 14 days of notification, at your own cost, to our nominated address.
- Personalized products (consumer orders). Under the Consumer Rights Act 2015 (Section 28) and the Consumer Contracts Regulations 2013 (Regulation 28(1)(b)), products made to your specifications or clearly personalized are exempt from the right of cancellation. We offer a 30-minute window (as described in Section 5) as a goodwill measure, but personalized products cannot be returned or refunded after production has begun.
- Manufacturing faults. In the unlikely event of a manufacturing fault (including scratches, stitching defects, or hemming issues), we will repair or replace the product free of charge. The determination of what constitutes a manufacturing fault is at our reasonable discretion.
- Consumer statutory rights. Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 (for UK consumers) or equivalent consumer protection legislation in your jurisdiction. Products must be of satisfactory quality, fit for purpose, and as described. If they are not, you may be entitled to a repair, replacement, or refund.
- Business/wholesale orders. Orders placed through wholesale or business accounts are classified as business-to-business contracts and are not covered by consumer rights legislation. Businesses cannot expect a legal remedy in respect of fair wear and tear, misuse, accidental damage, or change of mind.
- Time limit for complaints. Complaints or claims must be notified to us within 14 days of receipt of goods, or, in the case of non-delivery, within a reasonable time after the goods were expected to arrive.
- We may, at our discretion, offer alternative solutions (such as partial refunds, credits, or remake) beyond the above requirements.
- For more information see our returns policy.
Warranties and Guarantees
- We warrant that all products will be manufactured with reasonable care and skill and will materially conform to the specifications and images displayed on our Sites at the time of order.
- Limitation. Due to the bespoke, handmade nature of our products, we do not warrant exact color matching (minor variations may occur between screen display and printed output), exact size matching to the millimetre, or identical reproduction of very fine detail at large scales.
- No other warranties. Except as expressly stated in these Terms and to the maximum extent permitted by law, all other warranties, representations, and conditions (whether express, implied, statutory, or otherwise) are excluded, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. This exclusion does not apply to consumers where prohibited by mandatory law.
Payment and Fraud Prevention
- Payment must be made at the time of order through the payment methods available on our Sites.
- Fraud prevention. We reserve the right to:
  (a) verify your identity and payment details before processing any order;
  (b) cancel or refuse any order that we reasonably suspect to be fraudulent, including orders with mismatched billing and shipping addresses, unusual order patterns, or flagged payment details;
  (c) report suspected fraud to relevant law enforcement authorities and share relevant order and personal data with them; and
  (d) refuse future orders from any person or account associated with suspected fraud.
- Currency. Prices on contrado.com are displayed in US dollars (USD). Exchange rates, where applicable (including any fees charged by your payment provider), are determined at the time of order.
Use of Our Sites
- Access. You may access any part of our Sites that is not password-protected. Access to some areas requires a valid password.
- Account security. You must keep your password secure at all times. You are responsible for all activity under your account and for any damage caused by unauthorized access resulting from your failure to keep your password secure. You must notify us immediately of any unauthorized use.
- We may revoke your access to any part of our Sites at any time, without warning, at our sole discretion.
- Site changes and maintenance. We may change the format and content of our Sites at any time. We may terminate or suspend the operation of any Site (or any products or services offered via a Site) for support or maintenance work, to update content, or for any other reason. We may do this at any time and without notice.
- Prohibited use. You must not:
  (a) use the Service to violate any applicable law;
  (b) interfere with or attempt to disrupt the Service, including by distributing viruses, harmful code, or other malicious programs;
  (c) copy, distribute, alter, or tamper with any material on our Sites, except as necessary to use the Service;
  (d) use our Sites or any material from our Sites for any commercial purpose other than conducting a legitimate transaction with us; or
  (e) remove any copyright, trademark, or intellectual property notices from any material on our Sites.
Intellectual Property
- All content on our Sites — including but not limited to text, graphics, logos, icons, images, product photographs, product designs, software, page layout, and underlying code — is the property of Contrado Imaging Ltd or its licensors and is protected by copyright, trademark, and other intellectual property laws.
- Our brand names, logos, and trademarks (including “Contrado”, “Bags of Love”, “In Good Face”, “Photo Canvas”, “Sublicity”, and all associated marks) may not be used without our prior written consent.
- Nothing in these Terms grants you any right, title, or interest in our intellectual property except the limited right to use our Sites in accordance with these Terms.
Data Protection and Privacy
- Personal data provided through our Sites will be processed in accordance with our Privacy Policy and applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. California residents: you may also have rights under the California Consumer Privacy Act (CCPA/CPRA) — please see our Privacy Policy for details. For data protection inquiries, contact us at: dataprotection@contrado.com.
- By providing your personal data, you acknowledge that you have read and understood our Privacy Policy, which explains: the lawful basis for processing your data, what data we collect, how we use and store it, your rights (including access, rectification, erasure, and portability), and how to exercise those rights.
- Cookies. Our Sites use cookies and similar technologies as described in our Cookie Policy. By continuing to use our Sites, you consent to our use of cookies in accordance with that policy.
- Feedback and testimonials. If you provide written feedback and it is published by us, you retain all rights in your feedback. You grant us an irrevocable, assignable, worldwide license to use, edit (including abbreviation), and publish your feedback in any medium. Only abbreviated personal information will be published.
Limitation of Liability
- Consumer transactions. Nothing in these Terms excludes or limits our liability for:
  (a) death or personal injury caused by our negligence;
  (b) fraud or fraudulent misrepresentation;
  (c) breach of the terms implied by Sections 9, 10, and 11 of the Sale of Goods Act 1979 (as amended) or Sections 9, 10, 11, 12, and 13 of the Consumer Rights Act 2015;
  (d) defective products under the Consumer Protection Act 1987; or
  (e) any other liability that cannot be excluded or limited under applicable law.
- General limitations. Subject to the above, and to the maximum extent permitted by law:
  (a) Contrado shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, goodwill, data, business opportunities, anticipated savings, or wasted expenditure, arising out of or in connection with this Agreement or the Service, regardless of the theory of liability;
  (b) Contrado’s total aggregate liability to you under or in connection with this Agreement (whether in contract, tort, negligence, or otherwise) shall not exceed the greater of: (i) the total amount paid by you for the specific order giving rise to the claim; or (ii) $650.
- Business/wholesale transactions. For orders placed through business or wholesale accounts, our liability is limited to the invoice value of the specific order in question. All implied warranties and conditions are excluded to the maximum extent permitted by law. We shall not be liable for any loss of business, loss of profit, loss of revenue, loss of opportunity, or any indirect or consequential loss of any kind.
- Acknowledgement. You acknowledge that the prices charged for our products reflect the allocation of risk set out in these Terms, and that Contrado would not be able to offer products at such prices without these limitations.
Indemnity
- You agree to indemnify, defend, and hold harmless Contrado Imaging Ltd, its directors, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
  (a) your use of our Sites or the Service in breach of these Terms;
  (b) any claim that Content uploaded or submitted by you infringes any third party’s copyright, trademark, or other intellectual property rights;
  (c) any Content you upload that violates the prohibited content rules in Section 3;
  (d) your violation of any applicable law or regulation; or
  (e) any third-party claim relating to products you have ordered that incorporate your Content.
Force Majeure
- Contrado shall not be liable for any failure or delay in performing its obligations under this Agreement where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:
  (a) natural disasters, epidemics, pandemics, extreme weather events;
  (b) war, terrorism, civil unrest, sanctions, or embargoes;
  (c) government actions, lockdowns, import/export restrictions, or regulatory changes;
  (d) supply chain disruptions, raw material shortages, or supplier failures;
  (e) strikes, industrial action, or labour disputes (whether involving our employees or not);
  (f) failure or interruption of utility services, telecommunications, or internet services;
  (g) cyber-attacks, system failures, or IT infrastructure incidents; or
  (h) carrier delays, shipping disruptions, or transportation failures.
- In the event of a force majeure event, we will use reasonable efforts to minimize the impact and resume performance as soon as practicable. If the delay exceeds 30 days, either party may cancel the affected order(s) and we will refund any payments received for undelivered goods.
Termination
- We may terminate or suspend your account, refuse any order, or discontinue any part of the Service at any time, without notice, at our sole discretion.
- If we terminate your order before dispatch, we will refund any monies due.
- Contrado may discontinue its service or terminate this Agreement at its sole discretion. You accept that Contrado shall not be liable for any incumbent orders, legacy investments (such as PR, photo shoots, retail orders), or brand equity enjoyed prior to termination. Contrado may, at its sole discretion, provide a reasonable bridge period as a gesture of goodwill only.
- Sections 12 (Intellectual Property), 14 (Limitation of Liability), 15 (Indemnity), 19 (Governing Law), and 20 (Dispute Resolution) shall survive termination.
Severability
- If any provision of this Agreement is held to be invalid, illegal, or unenforceable by any court or competent authority, the remaining provisions shall continue in full force and effect.
- If any invalid provision would be valid if modified, the provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable.
Governing Law
- This Agreement (and the provision of goods and services by us) shall be governed by and construed in accordance with the laws of England and Wales.
- The courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or in connection with this Agreement.
- If you are a consumer resident in the European Union, you may also have rights under the mandatory consumer protection laws of your country of residence, and nothing in these Terms affects those rights.
- US residents. If you are a consumer resident in the United States, nothing in these Terms limits any non-waivable statutory rights you may have under the laws of your state of residence.
Dispute Resolution
- We are reasonable and fair in our approach. If a dispute arises, we will first try discussion and dialogue for a speedy resolution. If that does not resolve the matter, we will consider alternative dispute resolution (ADR) before formal proceedings.
- Online Dispute Resolution. If you are a consumer and purchased from one of our EU-facing Sites, you may use the European Commission’s Online Dispute Resolution (ODR) platform at: https://ec.europa.eu/consumers/odr. Our email address for ODR purposes is: info@contrado.com.
- Before commencing formal legal proceedings, the parties agree to attempt in good faith to resolve any dispute through informal negotiation for a period of not less than 30 days.
General Provisions
- No partnership. This Agreement does not create any agency, joint venture, employment, franchise, or partnership relationship between you and Contrado.
- Assignment. This Agreement may be assigned or transferred by Contrado at any time. You may not assign your rights or obligations under this Agreement without our prior written consent.
- Entire agreement. This Agreement, together with our Privacy Policy, Cookie Policy, Shipping Policy, Returns Policy, and any programme-specific terms (including the Seller/Dropshipper Terms in Part B and the Affiliate Programme Terms in Part C), constitutes the entire agreement between you and Contrado and supersedes all prior or contemporaneous communications relating to the subject matter.
- Waiver. No failure or delay by Contrado in exercising any right or remedy shall constitute a waiver of that right or remedy.
- Third-party rights. This Agreement does not create any rights enforceable by any person who is not a party to it under the Contracts (Rights of Third Parties) Act 1999.

PART B — SELLERS AND DROPSHIPPERS

The following additional terms apply if you create products with Contrado’s design tools and/or post Designs for sale on our Sites or sync to third-party platforms.

Seller and Dropshipper Terms
- “Design” means all artwork, photographs, sketches, drawings, text, stitch files, digital images, or product specifications that you submit to Contrado for placement on our Sites or on physical or electronic products made by or for Contrado (“Products”).
- Third-party platforms. If you sync your Contrado store with a third-party website via our API, integration, or any other means, you accept full responsibility for the content posted on that site and its operation. You are solely responsible for providing customer service to end-customers who purchase via your third-party site.
- Store approval. Contrado stores will only be visible on our marketplace following approval by Contrado of all store content. We may at any time and at our sole discretion remove or edit any content from our Sites, with or without warning.
- API responsibility. If you use our API to connect your Contrado store to another platform, Contrado is responsible only for its own service. We are not responsible for the operation, uptime, or performance of any third-party platform.
Seller Licenses
- By uploading Designs to our Sites or creating Designs with our design tools, you grant Contrado the following licenses:
  (a) a non-exclusive, worldwide, transferable, sub-licensable right to use, reproduce, publicly display, sell, and distribute the Design in or on Products and in advertising, marketing, samples, and promotional materials for promoting our Sites and Products;
  (b) without limitation, this includes: display of your Products on our Sites; promotional streams of visual/audio content; display of pages from book Products; product placement in magazines, television, movies, apps, and other media; sale through third-party product feeds (at pricing determined by Contrado); and sale to retailers, wholesalers, distributors, or businesses at pricing determined by Contrado.
- You also grant us the license to make modifications to your Design as necessary for production, manufacturing, and product preparation purposes. If you select the “customizable” or “unlocked” option, you agree that Contrado and its customers may make changes to the Design for the purposes of creating and ordering Products with additional customization.
- You waive your moral rights in relation to all uses of the Design in accordance with the licenses granted above.
- Removal. You may remove your Design from our Sites at any time, and you retain all copyright and other intellectual property rights. Upon removal, the licenses above will terminate, except that Contrado may fulfill any orders placed prior to removal and may continue to use the Design in marketing materials created prior to removal.
Seller Pricing and Royalties
- Base pricing. Contrado determines the base price at which Products are sold on our Sites. Volume discounts may apply.
- Price adjustment. You may choose to increase the retail price above the base price, which may increase your royalty.
- Standard royalty. Contrado will pay you a royalty for sales of public Products incorporating your Design. The standard royalty rate is 20–25%, excluding sales tax.
- Your royalty rate. You may select any royalty rate between the standard rate and the maximum set by Contrado for each product category. You may change your royalty rate at any time; changes take effect as determined by Contrado.
- Royalty calculation. Your royalty is calculated as: Your Royalty Rate × Net Sales. Net Sales means the purchase price received by Contrado minus: shipping, handling, packaging, insurance, payment transaction fees, direct advertising costs, referred sales charges, sales taxes, refunds, credits, and reversals.
- Commission deduction. The commission paid to sellers is calculated after a 20% deduction from the sale price for taxes, customs, duty fees, and local delivery administration.
- Referred sales. A “Referred Sale” is a sale resulting from a link from another website or a Contrado marketing programme that requires Contrado to pay a fee to a third party. Royalties on referred sales are paid at the standard royalty rate.
- Accessories. Royalties are paid only on Products that incorporate your Designs, not on optional accessories purchased alongside them.
- Ineligible sales. Contrado will not pay royalties on sales of Products incorporating a Design that violates this Agreement. If we discover a violation (e.g. copyright infringement), we reserve the right to reverse all royalties for such Designs, whether pending or already paid.
Seller Payments and Communications
- Royalties are paid 14 days after each sale is delivered and signed for by the customer. Payment is automated via PayPal.
- Contrado will notify you of sales via email. A remittance notice will be sent when your royalty is ready. If you are VAT-registered, you must submit an invoice before we can process payment.
- Sales reports will be provided via email (weekly, fortnightly, or monthly) and are also available in your account dashboard.
Seller Marketing and Promotions
- Contrado may market, promote, and sell Products on our Sites, other websites, and through distributors and wholesale or retail channels, including running promotions, volume discounts, and special sales.
- You acknowledge that your royalty will be based on the revenue Contrado actually receives for the sale of Products.
Seller Representations
- By uploading a Design, you represent and warrant that:
  (a) you are the owner of the Design or it is in the public domain;
  (b) you have the legal right to grant the licenses in Section 23 and to enter this Agreement;
  (c) to your knowledge, no one else claims ownership of, or exclusive rights to, the Design;
  (d) the Design does not infringe the privacy, celebrity, moral, or other rights of any third party;
  (e) the Design is not defamatory, obscene, or discriminatory;
  (f) the Design does not contain illegal material; and
  (g) Contrado may legally make and sell Products incorporating the Design without infringing third-party rights or being obligated to make payments to any third party.
Seller Special Programmes
- We may make your Designs available to partners under special programmes. In such cases, the “Name Your Royalty” feature may not apply. Participation is voluntary, and specific programme terms will be announced at launch.
Seller Release and Disputes
- If you have a dispute with one or more users or sellers, you release Contrado (and its officers, directors, agents, subsidiaries, joint ventures, and employees) from all claims, demands, and damages arising out of or connected with such disputes.
Death or Incapacity of Seller
- In the event that a member of our seller community dies or becomes permanently incapacitated, Contrado will take all necessary steps to work with their successors per probate once appropriate certification is produced.

PART C — AFFILIATE PROGRAMME

The following additional terms apply if you participate in the Contrado Imaging Affiliate Programme.

Affiliate Programme — General
- The following terms (the “Affiliate Agreement”) set out the legally binding terms of your participation in the Contrado Imaging Affiliate Programme (the “Programme”).
- The Programme is offered subject to your (the “Affiliate” or “you”) acceptance of all terms and conditions contained herein and all other operating rules, policies, and procedures published from time to time on our Sites.
- If you do not agree with this Affiliate Agreement, do not use the Programme.
- You indicate your acceptance of this Affiliate Agreement by completing the application process. By agreeing, or by continuing to participate in the Programme following our posting of a change notice or revised Affiliate Agreement, you:
  (a) agree to be bound by this Affiliate Agreement;
  (b) acknowledge and agree that you have independently evaluated the desirability of participating in the Programme and are not relying on any representation, guarantee, or statement other than as expressly set forth in this Affiliate Agreement; and
  (c) represent and warrant that you are lawfully able to enter into contracts (e.g. you are not a minor, or you have the approval of your legal guardian) and that you are and will remain in compliance with this Affiliate Agreement.
- If this Affiliate Agreement is being agreed to by a company or other legal entity, then the person agreeing on behalf of that entity represents and warrants that he or she is authorized and lawfully able to bind that entity to this Affiliate Agreement.
Description of the Programme
- The purpose of the Programme is to permit you to promote Products on your site, social media, email list, or other approved channels, and to earn commissions on Qualifying Purchases made by customers you refer.
- A “Product” is any item sold on Contrado Imaging websites, unless specifically excluded under Section 35 below.
- A “Qualifying Purchase” is a completed, paid, and non-refunded order placed by a customer who arrived at a Contrado Imaging website via your unique Affiliate URL during the active cookie period, subject to the exclusions in Section 35.
- To facilitate your promotion of Products, we may make available to you data, images, text, link formats, widgets, banners, and other linking tools and materials in connection with the Programme (“Content”). Content specifically excludes any data, images, text, or other information relating to products offered on any site other than Contrado Imaging sites.
Affiliate Enrolment and Account
- To begin the enrolment process, you must submit a complete and accurate Programme application, identifying your website(s) and/or social media channels.
- We will evaluate your application and notify you of its acceptance or rejection. We may reject your application in our sole discretion, including if we determine that your site or channels are unsuitable. Unsuitable sites include (but are not limited to) those that:
  (a) promote or contain sexually explicit materials;
  (b) promote violence or contain violent materials;
  (c) promote or contain libellous or defamatory materials;
  (d) promote discrimination, or employ discriminatory practices, based on race, sex, religion, nationality, disability, sexual orientation, or age;
  (e) promote or undertake illegal activities;
  (f) violate intellectual property rights;
  (g) aggregate, distribute, list, republish, or auto-apply discount codes, voucher codes, coupon codes, or promotional offers — whether via website, browser extension, toolbar, plug-in, mobile application, email, or any other means (see Section 39 for full detail);
  (h) operate as cashback, deal, voucher, savings, or reward platforms;
  (i) contain no substantive original content or genuine audience; or
  (j) are otherwise unsuitable in our reasonable opinion.
- If we reject your application, you are welcome to reapply at any time. If we accept your application and later determine that your site or activities are unsuitable, we may suspend or terminate your participation at any time in our sole discretion.
- You are responsible for maintaining the confidentiality of your account credentials (username and password). You must not share your login details with any third party. You are responsible for all activity that occurs under your account. You must notify us immediately of any unauthorized use of your account.
- You will ensure that the information in your Programme application and associated with your account — including your email address, PayPal email address, contact information, and identification of your site(s) — is at all times complete, accurate, and up to date.
- We may send notifications, approvals, and other communications relating to the Programme to the email address associated with your Programme account. You will be deemed to have received all such communications, even if the email address associated with your account is no longer current.
Affiliate URL and Cookie Tracking
- Upon approval, you will be issued a unique Affiliate URL. This URL is unique to you and enables us to track referrals and attribute qualifying sales to your account.
- You may place your Affiliate URL on your website, in emails, blog posts, social media posts, video descriptions, or similar channels from an account or platform that is registered in your name or which you are authorized to use.
- When a customer clicks your Affiliate URL, a tracking cookie is saved in their browser for 90 days. The customer must sign up for an account or place an order during this 90-day period to be linked to your affiliate account.
- If the customer’s cookie expires, is deleted, is blocked, or otherwise fails to track the referral, we shall not be responsible for any lost commission.
- Contrado reserves the right to change your Affiliate URL at its sole discretion.
- Last-click attribution applies. If a customer clicks multiple affiliate URLs, the most recent affiliate referral before purchase will receive the commission. Double or stacked commissions across multiple affiliates for a single order are not permitted.
Affiliate Commissions
- You will earn a commission on every Qualifying Purchase placed during the active cookie period, at the rate published on the Programme page of the Site at the time the order is placed.
- Commission rates may be amended by Contrado at any time. Contrado will use reasonable efforts to notify active Affiliates of material rate changes at least 14 days in advance via the email address associated with their affiliate account. Revised rates take effect from the date the amendment is published on the Site and apply to all orders placed after that date. Failure to provide advance notice does not invalidate the rate change.
- Commission is calculated on the net order value, which excludes: VAT, shipping costs, tariffs, customs duties, import duties, and any discounts applied to the order (including but not limited to promotional discount codes, email promotion discounts, manager discounts, loyalty discounts, and any other price reductions of any kind).
- Contrado will not pay commission on:
  (a) orders you place for yourself through your own Affiliate URL (self-referrals);
  (b) orders placed using the Contrado Artist Marketplace (“Stores”), as these orders carry separate artist commission and are excluded from the Programme;
  (c) swatch, sample, or any orders below $20 (or local currency equivalent);
  (d) orders that are fully or partially cancelled, fully or partially refunded, or classified as lost in post, for any reason and at any time — no commission is payable on any order that results in a financial loss position for Contrado;
  (e) fraudulent orders, or orders obtained through any violation of this Affiliate Agreement;
  (f) orders attributed to Affiliates who operate Prohibited Discount Code Activities as defined in Section 39 below; or
  (g) any product categories we may designate as excluded from time to time.
- No commission on refunds or lost orders. If an order is refunded (fully or partially), cancelled, returned, or classified as lost in post at any time — whether before, during, or after the Settlement Period — no commission shall be payable on the refunded, cancelled, or lost portion. If commission has already been paid on such an order, Contrado reserves the right to deduct the overpaid amount from future commission payments or to recover it directly from the Affiliate.
Affiliate Payment
- There is no minimum commission balance threshold.
- Settlement Period. After an order is dispatched, a settlement period applies (currently 30 days) during which the order may be returned or refunded. Commission will be marked as earned and payable only after the Settlement Period has elapsed without a full cancellation or refund.
- Payment frequency. Earned commissions are paid bi-weekly (every two weeks) via PayPal to the email address registered on your affiliate account.
- Currency. Commissions are calculated and paid in USD ($). If the underlying order was placed in a different currency, the commission will be converted to USD at the exchange rate applied at the time the order was placed.
- PayPal requirement. You must maintain a valid PayPal account linked to your affiliate profile. If your PayPal email address is invalid, expired, or unable to receive funds, commission payments may be delayed or withheld until a valid address is provided. Contrado is not liable for payment failures caused by incorrect or non-functional PayPal accounts.
- Unclaimed commissions. If commission remains unpayable for 12 months due to an invalid payment method, and you have not responded to our reasonable attempts to contact you, Contrado reserves the right to forfeit the unclaimed commission.
Affiliate Tax Responsibilities
- You are solely responsible for all tax obligations arising from your participation in the Programme, including but not limited to income tax, self-employment tax, VAT, sales tax, or any other applicable taxes in your jurisdiction.
- Contrado does not withhold taxes on commission payments. You are responsible for reporting and paying all applicable taxes.
- We may require you to provide tax documentation (such as a W-8BEN, W-9, or equivalent) before processing payments, where required by applicable law.
- By participating in the Programme, you acknowledge that Contrado is not providing tax advice and you should consult a qualified tax professional regarding your obligations.
Affiliate Restrictions and Prohibited Conduct
- You may use your Affiliate URL solely for the purpose of promoting Contrado Imaging and referring genuine prospective customers to the Site.
- You shall not:
  (a) send unsolicited commercial emails (spam) or use any illegal or deceptive method of advertising that includes your Affiliate URL;
  (b) display your Affiliate URL in any way that disparages or creates a derogatory or negative image of Contrado;
  (c) make any false, misleading, or unsubstantiated representations relating to Contrado, its products, pricing, or services;
  (d) display your Affiliate URL or any content in a manner that promotes illegal activities, or that is misleading, deceptive, or violates any third-party intellectual property, privacy, or other rights;
  (e) engage in cookie stuffing, click fraud, impression fraud, forced clicks, link manipulation, or any other form of artificial or fraudulent referral activity;
  (f) use hidden iframes, auto-redirects, pop-unders, or any technology that causes a user to click or load your Affiliate URL without their knowledge or active consent;
  (g) operate, contribute to, or be associated with any discount code aggregator site, coupon site, voucher site, cashback platform, deal site, or browser extension that lists, distributes, suggests, or auto-applies discount codes (see Section 39 for full detail and consequences);
  (h) bid on Contrado brand keywords (including “Contrado”, “Bags of Love”, “Inky Goodness Factory”, or any misspellings or variations thereof) in paid search advertising (PPC) on any search engine, unless expressly authorized in writing by Contrado;
  (i) use direct linking (sending paid traffic directly to the Contrado website via your Affiliate URL without an intermediary content page) unless expressly authorized in writing;
  (j) register, purchase, or use any domain name that contains “Contrado”, “Bags of Love”, “Inky Goodness”, or any confusingly similar variation;
  (k) use Contrado’s name, trademarks, or logos in your social media account names, group names, or page names in a way that implies official endorsement or affiliation, unless expressly authorized;
  (l) access, collect, store, or process any personal data of Contrado customers, except to the extent that a customer voluntarily provides their data directly to you through your own channels; or
  (m) engage in any activity that is, in our reasonable opinion, harmful to Contrado’s brand, reputation, or business interests.
- You are solely responsible for compliance with all applicable laws and regulations relating to your advertising and promotional activities, including (but not limited to) the FTC Endorsement Guidelines, the UK Advertising Standards Authority (ASA) CAP Code, GDPR, and equivalent local regulations. Where disclosure of an affiliate relationship is required by law, you must make such disclosure clearly and prominently.
- You must adhere to the editorial guidelines and advertising terms and conditions of each platform or search engine you use (including Google, Meta, TikTok, and others). Where platform guidelines and this Affiliate Agreement conflict, you must follow this Affiliate Agreement.
- You also represent and warrant that you are not the target of trade, financial, or economic sanctions, and that you do not appear on any sanctions-related list maintained by the U.S. Department of the Treasury (OFAC), the U.S. Department of State, the U.S. Department of Commerce, the European Union, or His Majesty’s Treasury of the United Kingdom. You shall not promote Contrado in, or refer prospective customers from, countries or territories that are the target of comprehensive sanctions or embargoes.
Prohibited Discount Code Activities and Genuine Promotional Value Requirement
- Coupon, discount code, and deal aggregator sites are strictly prohibited from the Programme. This includes, without limitation, any website, browser extension, mobile application, email list, social media account, or other channel whose primary or significant function is to:
  (a) list, aggregate, distribute, republish, or promote discount codes, voucher codes, coupon codes, or promotional offers for Contrado or any other retailer;
  (b) operate as a “cashback”, “deal”, “voucher”, “coupon”, or “savings” platform of any kind;
  (c) deploy browser extensions, toolbars, plug-ins, or any automated technology that detects, suggests, applies, or auto-fills discount codes at checkout (including but not limited to tools similar in function to Honey, Capital One Shopping, Piggy, Rakuten, or comparable services);
  (d) rank in search engines for queries containing terms such as “Contrado discount code”, “Contrado voucher”, “Contrado coupon”, “Contrado promo code”, or any similar variations in any language; or
  (e) intercept customers at or near the point of purchase by presenting discount codes or offers to customers who have already navigated to Contrado’s website or initiated a checkout process.
- Genuine Promotional Value requirement. The Programme exists to reward Affiliates who generate genuinely new customer awareness and drive incremental sales through original content, authentic recommendations, and meaningful promotion. The Programme does not exist to reward the interception, redirection, or last-click capture of customers who would have purchased from Contrado regardless of the Affiliate’s involvement.
- Commission void for non-compliance. If Contrado determines, in its sole and absolute discretion, that an Affiliate has engaged in any Prohibited Discount Code Activity or has failed to provide Genuine Promotional Value — regardless of whether sales were technically attributed to that Affiliate’s tracking URL — then:
  (a) all commissions attributed to that Affiliate are void, including commissions that are pending, in the Settlement Period, earned, or previously paid;
  (b) Contrado shall retain 100% of the revenue from any such sales, with no obligation to pay any commission whatsoever;
  (c) Contrado reserves the right to recover any commissions previously paid to the Affiliate that were, in Contrado’s reasonable opinion, earned through Prohibited Discount Code Activities or without Genuine Promotional Value;
  (d) the Affiliate’s account will be immediately and permanently terminated; and
  (e) the Affiliate shall be permanently barred from the Programme and from reapplying under any name, entity, or account.
- Contrado’s determination is final. The assessment of whether an Affiliate has engaged in Prohibited Discount Code Activities or has failed to provide Genuine Promotional Value is at Contrado’s sole and absolute discretion. Contrado is not required to provide evidence, detailed reasoning, or prior notice before exercising its rights under this section. The Affiliate acknowledges and accepts this as a condition of participation in the Programme.
- No right to commission from intercepted sales. For the avoidance of doubt: where a customer completes a purchase on a Contrado website, and that purchase is attributed to an Affiliate’s tracking URL, but the Affiliate’s involvement consisted primarily or exclusively of presenting a discount code, coupon, or promotional offer to a customer who had already navigated to Contrado’s website or initiated the purchase process, the Affiliate has no right to commission on that sale. Contrado will accept the sale but will not pay the commission. This is not a penalty — it reflects the fact that the Affiliate did not generate the sale.
- Monitoring. Contrado actively monitors affiliate referral patterns, including (but not limited to) the ratio of discount-code-assisted conversions to total conversions, the source and timing of referral clicks, and the content and nature of the Affiliate’s promotional channels. Patterns consistent with Prohibited Discount Code Activities will result in action under this section without further warning.
- Reporting. If you become aware of another Affiliate engaging in Prohibited Discount Code Activities, you are encouraged to report it to us. We will investigate and take action as appropriate.
Affiliate Trademarks and Intellectual Property
- Contrado grants you a limited, non-exclusive, non-transferable, revocable license to use Contrado trademarks, logos, and brand assets solely for the purpose of promoting Products under this Programme, and only in the form and according to the specifications supplied by Contrado.
- You must not use any Contrado trademarks:
  (a) in or as the whole or part of your own trademarks or trade names;
  (b) in connection with activities, products, or services that are not ours;
  (c) in a manner that may be confusing, misleading, or deceptive; or
  (d) in a manner that disparages Contrado or its products, services, or reputation.
- If you use any Contrado trademarks in reference to our products or services, you must include a statement attributing that trademark to Contrado Imaging Ltd.
- All rights in Contrado’s Content, trademarks, and intellectual property remain the sole property of Contrado. Nothing in this Affiliate Agreement grants you any ownership interest.
Affiliate Customer Data
- All customer data — including but not limited to names, email addresses, order history, and payment information — is the sole property of Contrado Imaging Ltd.
- You shall not access, collect, scrape, store, sell, share, or otherwise process any Contrado customer data, whether obtained through the Programme, the Affiliate dashboard, or any other means.
- Any breach of this section constitutes a material breach of this Affiliate Agreement and may result in immediate termination, forfeiture of all unpaid commissions, and legal action.
Affiliate Tracking and Reporting
- You will have access to an affiliate dashboard where you can monitor your referral activity, including clicks, orders, and commission status.
- While we make reasonable efforts to ensure the accuracy of tracking data, we do not guarantee that all referrals will be tracked successfully. Technical factors including browser settings, ad blockers, cookie restrictions, and device changes may affect tracking.
- If you believe a commission has been incorrectly attributed or missed, you may raise a query with us within 60 days of the order date. We will investigate in good faith but our determination shall be final.
Affiliate Fraud and Abuse
- Contrado reserves the right to investigate any suspected fraud, abuse, or violation of this Affiliate Agreement. During any investigation, we may suspend your account and withhold pending commissions.
- If we determine, in our reasonable opinion, that you have engaged in fraud or abuse (including but not limited to cookie stuffing, click fraud, self-referral, manipulation of tracking, or conspiracy to defraud), we may:
  (a) immediately terminate your participation in the Programme;
  (b) forfeit all unpaid and pending commissions;
  (c) reverse and recover any commissions previously paid that were earned as a result of such fraud or abuse; and
  (d) take such legal action as we deem appropriate, including claims for damages and recovery of losses.
- For the purposes of this Affiliate Agreement, “fraud” includes but is not limited to any act that artificially inflates referrals, clicks, impressions, or sales, or that otherwise circumvents the intended operation of the Programme.
Affiliate Inactivity
- If your affiliate account generates no clicks, referrals, or sales for a continuous period of 12 months, we may classify your account as inactive.
- We will attempt to notify you by email before deactivating an inactive account. If no response is received within 30 days of our notice, we may deactivate your account and forfeit any unclaimed commissions.
- A deactivated Affiliate may reapply to the Programme at any time, subject to the standard application and approval process.
Changes to the Programme
- Contrado reserves the right, at its sole discretion, to change, modify, suspend, or discontinue this Affiliate Agreement, the Programme, commission rates, payment terms, cookie duration, or any other aspect of the Programme at any time.
- Contrado may also impose limits on certain features or restrict access to parts or all of the Programme without notice or liability.
- Continued participation in the Programme following notification of changes constitutes your acceptance of the modified terms.
Affiliate Term and Termination
- This Affiliate Agreement begins upon our acceptance of your Programme application and continues until terminated by either party.
- Either party may terminate this Affiliate Agreement at any time, with or without cause, by giving the other party written notice (email is sufficient).
- Upon termination for any reason:
  (a) all licenses granted under this Affiliate Agreement terminate immediately;
  (b) you must immediately cease use of, and remove, all Affiliate URLs, links to the Site, Contrado trademarks, logos, and all other materials provided in connection with the Programme;
  (c) any commissions that have been earned and passed the Settlement Period prior to termination will be paid in the next scheduled payment cycle;
  (d) any commissions that are pending, in the Settlement Period, or not yet earned at the time of termination are forfeited; and
  (e) Sections 41 (Customer Data), 48 (Limitation of Liability), 49 (Indemnification), and 50 (Release) shall survive termination.
Affiliate Limitation of Liability
- To the maximum extent permitted by applicable law, Contrado shall not be liable to you for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities, arising out of or in connection with this Affiliate Agreement or the Programme, regardless of the theory of liability.
- Contrado’s total aggregate liability to you under or in connection with this Affiliate Agreement shall not exceed the total commissions actually paid to you in the 12 months immediately preceding the event giving rise to the claim.
- Nothing in this Affiliate Agreement excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable law.
Affiliate Indemnification
- You agree to indemnify, defend, and hold harmless Contrado Imaging Ltd, its directors, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
  (a) your breach of this Affiliate Agreement;
  (b) your promotional activities, content, or advertising;
  (c) your violation of any applicable law or regulation; or
  (d) any claim by a third party relating to your participation in the Programme.
Affiliate Release
- You release Contrado Imaging Ltd (and its directors, officers, employees, agents, venture partners, and associates) from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with your participation in the Programme.
- You agree that Contrado shall be released from any and all damages resulting from the failure to receive any anticipated benefits, commissions, or other outcomes from your participation in the Programme.
Affiliate Relationship
- You and Contrado are independent contractors. Nothing in this Affiliate Agreement creates any partnership, joint venture, agency, franchise, or employment relationship between the parties.
- You have no authority to make or accept any offers, representations, or commitments on behalf of Contrado.
Affiliate Severability
- If any provision of this Affiliate Agreement is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Affiliate Entire Agreement
- This Affiliate Agreement, together with Contrado Imaging Ltd’s general Terms and Conditions, Privacy Policy, and any policies referenced herein, constitutes the entire agreement between you and Contrado with respect to the Programme and supersedes all prior or contemporaneous communications relating to the Programme.

PART D — FINAL PROVISIONS

Contact Us
- Email: info@contrado.com
- Data Protection: dataprotection@contrado.com
- Live Chat: Available on all our Sites during business hours
- Phone: +44 20 8960 4567 (UK number — available Mon–Fri, 4:00 AM–12:00 PM ET / 9:00 AM–5:00 PM UK time)
- Mail: Contrado Imaging Ltd, Unit 6, Space Business Park, Abbey Road, Park Royal, London, NW10 7SU, United Kingdom
Online Dispute Resolution
- The European Commission provides an Online Dispute Resolution (ODR) platform at: https://ec.europa.eu/consumers/odr.

Last updated:

V.100000018 13/Apr/2026