My Order

  • Check Order Status

    You can check the status of your order here: http://www.bagsoflove.co.uk/eStore/order/checkorder with your order number and email address to see your order summary. 

    We do advise to register an account with us ("Sign In" button on the top of our website, and then "Register") to have access to your order history and easily check your order status.

    Here are the Order Status you may encounter:
    • New Order: 
      • Your order has just been made and our system is processing it. Your can still make changes to your order by moving your order to the waiting list on your order summary.
    • Waiting List:
      • Your order is in a review status with our customer services and may require action by you.
        Production cannot be started when an order is in this status. It may be due to an image being low quality, or white space was left between images or text too close to the edge, etc. 
      • If we believe your order to be OK we will fix and continue, if in doubt, or further action is required, we will contact you.
      • If you have been asked to edit or review your design, please press the ‘Edit or View Design’ button on  your order summary. Once you have made your changes press the ‘Submit Changes’ button. Please be aware that we require your action – until then it will remain on Waiting list!
    • In Progress:
      • Printing and production has started.
      • It is unfortunately too late to make changes at this stage as we start production swiftly to honor our turnaround times to the best we can. If you have an urgent query, please Chat to us or call us and we will see what we can do to help. Please note that if the progress of your order is too advanced, we might not be able to make any changes, and if these changes are absolutely required, additional fees might apply. 
    CANCELLATIONS:

    Within 30 minutes: we wait 30 minutes after you place your order before we start making it. Within these 30 minutes, you are welcome to contact us if you wish to edit or if you change your mind. If you have any questions about your order or have any doubts about your design get in touch with our friendly customer service team who will be more than happy to help and can offer a full refund.

    After 30 minutes: we hand make every product and personalize it to order, so as soon as we start production of your bespoke items, we have already invested into the ink, transfer paper, materials and the workforce time specifically for your order. This means that if you wish to cancel after 30 minutes of placing the order, a mandatory 20% charge will incur.



  • Track a shipped order

    Once your order has been hand-made by our team and handed over to one of our couriers, you will receive an automated dispatch email with details of the courier and either tracking number or shipping number. Please check your spam folder as our emails sometimes land in it. We advise you to add us to your contact list.

    If you haven't received any dispatch email, please check the status of your order here: http://www.bagsoflove.co.uk/eStore/order/checkorder with your order number and email address to see your order summary. 

    • If the order has been dispatched you will see:
      • Your order was dispatched via "COURIER"

      • Shipping Reference : "00000..."

      • Dispatch Date: "DD/MM/YYYY"

    • If your order does not show as dispatched, please check our "Check Order Status" FAQ.

    We use various couriers depending on the delivery method you have chosen during checkout (You are offered to select a delivery method on the basket page and then reminded to select a delivery method on the payment page):

    - Royal Mail 1st Class delivery is untracked. It takes 1-5 working days on average and up to 15 working days in very rare cases.

    - UK Next Working Day Delivery after production ends is the fastest UK Delivery and the delivery we advise as it is fast and tracked (this can be chosen in your cart during checkout). We can use FedEx, DHL, RM Special Delivery, TNT. This will show on your dispatch email and order summary.

    - UK Saturday Delivery: select guaranteed Saturday delivery to ensure you receive your order on saturday. Please make sure to check the production times on the product page first and that your order is placed before cut-off time (12pm). If in doubt please contact us BEFORE placing the order.

    - International Deliveries are made with either Royal Mail International, TNT, DHL, FedEx economy services (1 week delivery on average) or DHL, TNT, FedEx Express services (1-3 days).

    - Collection: once your order is ready we will send you an email asking you to come collect.

    Please contact the couriers after these timelines and after checking any online tracking available (except for Royal Mail 1st class as there is no tracking) in case of attempted delivery, if you still haven't received your order:

    • DHL: 08442480844
    • Fedex UK: 08456000068 
    • Fedex International: 08456070809 
    • TNT: 0800100600
    • Royal Mail: 08457950950 
    • Parcel Force: 02476213456

    Good to know:

    • Working Days are Monday to Friday and exclude Saturday, Sunday and Bank Holidays
    • Production Times and Delivery Times are distinct terms:
      • Production Time: We first need to produce your order as per the average production times shown on each product page.
      • Delivery Time: when you order is handed over to the courier and delivery takes the amount of time shown above in this FAQ.
    • Tracking Reference and Shipping reference are two different terms. A tracking reference means you can track your order once shipped while a shipping reference cannot be tracked. Typically, all Royal Mail 1st Class shipments are not tracked until delivered.

  • Cancel my order

    CANCELLATIONS:


    Within 30 minutes: we wait 30 minutes after you place your order before we start making it. Within these 30 minutes, you are welcome to contact us if you wish to edit or if you change your mind. If you have any questions about your order or have any doubts about your design get in touch with our friendly customer service team who will be more than happy to help and can offer a full refund.

    After 30 minutes: we hand make every product and personalize it to order, so as soon as we start production of your bespoke items, we have already invested into the ink, transfer paper, materials and the workforce time specifically for your order. This means that if you wish to cancel after 30 minutes of placing the order, a mandatory 20% charge will incur.

    Please contact us immediately via Chat or phone and provide your order number.

    After this time, if you wish to cancel and after checking the order status (production status or time already spent by our customer service staff), we may apply a chargeback fee at our discretion.